Frequently Asked Questions

How does a 3D Scan Work?

Visual, spatial and infrared data is captured with high resolution 3D cameras and stitched together using advanced artificial intelligence to recreate any physical space in 3D. Scan points are taken throughout the space to capture navigational markers allowing for room to room navigation within the model. 

How does a 3D Virtual Tour differ from a 360 Virtual Tour?

A 360 Virtual Tour unlike a 3D Virtual Tour isn't actually a tour. Instead it is a series of 2D photos stitched together in a sphere. A 3D Virtual tour captures spatial data to recreate a 3 dimensional model that the viewer can navigate similar to a video game environment. Measurements cannot be taken with a 360 Tour, but 3D Tours boast measurement ability with accuracy within 1% of reality.

How long does it take to scan a Space?

It takes approximately 1 Hour per 1000 sq ft. This time may increase depending on the complexity of the structure, the amount of navigational points required and the amount of detail desired. 

What is Hosting?

Hosting involves storing your 3D Model data in the cloud to allow access and viewing from any device connected to the internet, via a unique URL. All 3D Models need to be hosted. Depending on which suite of services you choose, we host your model for free for a duration of 6, 12 or 18 months. After which time, you will need to renew a hosting option with us to access the model online. Alternately, you may choose to host your model yourself; however this includes a transfer fee and will not include our support and troubleshooting.

Our hosting is affordable and includes Unlimited Email Support.

Can I download and save a 3D Virtual Tour offline?

Unfortunately No. Virtual Tours cannot be downloaded. They can only be viewed online in a web browser or on a dedicated web app. We set this up for you and provide you with a unique URL. Virtual Tours need to be hosted online in order to be viewed and shared.

What is the largest scan area possible?

There is no fixed scan size limit, however depending on the spacial area (Ceiling Height, Distance between Scans, Outdoor areas etc.) there may be limits. 

Can you capture outdoor spaces?

Yes, we capture outdoor spaces attached to our indoor model. Depending on outdoor conditions these spaces may be converted to 360 spheres instead of 3D data. In most instances our technology can transform 360 captures into 3D Spaces.

How much does a 3D scan cost?

Depending on the level of functionality, included features and size of the model, our prices vary. Contact us for a free estimate and quotation based on your specific requirements. 

What's the turnaround time for your services?

Depending on the services being rendered and the complexity of the 3D model being created, deliverables can be ready in as little as 12 Hours up to 3 business days. We estimate your turnaround time when you submit a quotation request. 

Contact us

Got other questions? Get in contact with our support team and we’ll be happy to help with any other queries.

[email protected]